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Private Sales Staff

Understanding the status and powers of visiting sales staff or as they call themselves 'Enforcement Officers'.

1. Status and Powers

Personnel who visit your property are employees of a private company contracted to collect the license fee. They are not police officers, and they are not government officials.

"They have exactly the same rights as any other Door to Door Sales Person. They have no right of entry to your home, and you have no obligation to speak with them or even acknowledge their presence."

2. Rights at the Door

Because they are private cold calling sales staff, you are not required to provide any personal information, including your name or phone number.

Recommended Procedure:

If someone is at your door, you can simply say "No thank you" and close the door. You do not need to enter into a discussion.

3. Documentation (Form TVL178)

Visiting sales staff may attempt to complete a "Record of Interview" known as Form TVL178. You should be aware that you are under no duty to complete or sign this document.

This form is a tool used to gather evidence for potential prosecution. Even if you believe you are explaining your status, the information recorded can be used against you. It is entirely within your rights to decline the interview and refuse to sign any paperwork.

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